8 November 2023, Wednesday
10am - 6pm
Ganara Art Space
Plaza Indonesia, Jakarta
organized by SomiaCX
About
We want to invite all leaders, designers, and change-makers for an intimate gathering to get curious about this emerging practice where we consider, connect, and converse about the possibilities of approaching our complex challenges with the wholeness of a systemic view. This is less about the tools and the how-tos but about finding hopeful inspirations and deep reflections within ourselves, with what our honored speakers have investigated.
As the world becomes more connected and complex, it is more urgent now than ever for all change makers and leaders to deliberate issues beyond a product or service to make real impact or shift.
Problems are better solved somewhere other than where the problem appears. But you can only do that if you understand the system and its interaction.
Systems thinking enriches our approach in design thinking, to move beyond treating the symptoms to analyze systems as a whole, consider the relationships within them, and investigate cause and effect that leads to meaningful outcomes.
Speakers
Seeing the Invisible in Human Systems: A New Lens for Immaculate Design
Tong Yee
Founder / Social Entrepreneur
Consultant - Systems Health and Design
Systemic Approach to Customer Experience Transformation
Dr. Sri Safitri
Head of Education Ecosystem
Telkom Indonesia
Chairlady of Indonesia CX Professional (IXCP)
Seeing the Invisible in Human Systems: A New Lens for Immaculate Design
Tong Yee
Founder / Social Entrepreneur
Consultant - Systems Health and Design
Systemic Approach to Customer Experience Transformation
Dr. Sri Safitri
Head of Education Ecosystem
Telkom Indonesia
Chairlady of Indonesia CX Professional (IXCP)
Systems Thinking in Policy Making
Generative AI and How It Will Shift Our Systems and Interactions
Systems Thinking in Policy Making
Generative AI and How It Will Shift Our Systems and Interactions
Designing for Complex Systems: Uplifting Healthcare for The Nation
Dave Airel Benson
Product Design Manager
Digital Transformation Office Ministry of Health
From Product to Systems: Effective Approach to Business Transformation
Radityo Susilo
Co-founder & CEO
Gapai.id
Designing for Complex Systems: Uplifting Healthcare for The Nation
Dave Airel Benson
Product Design Manager
Digital Transformation Office Ministry of Health
From Product to Systems: Effective Approach to Business Transformation
Radityo Susilo
Co-founder & CEO
Gapai.id
Researching Complex Systems: Navigating around Inclusive Digital Finance
Anindya Fitriyanti
Senior Consultant
Somia Customer Experience
Host
Chin Chin Burkolter
Director
Somia Customer Experience
Researching Complex Systems: Navigating around Inclusive Digital Finance
Anindya Fitriyanti
Senior Consultant
Somia Customer Experience
Host
Chin Chin Burkolter
Director
Somia Customer Experience
* Speaker's details and session titles to be updated soon
Program & Tickets
The journey of leaders & change makers can sometimes be lonely. Join deep conversations with other leaders in small breakout groups to share and learn from each other’s successes and failures.
Note: This event may not be suitable for newbies
Learn from other leaders to awaken your inspiration
Curated topics
to fuel your curiosity
Close networking with
other leaders and change makers
Ganara Art Space
Plaza Indonesia 6th floor, Jakarta
We fell in love with this space at first sight and chose it because an open and flexible space to encourage free-flow discussions, one that can spark inspiration and creativity, and one that can create intimate connections.
FAQs
The event ends at 6 pm, but feel free to stay and hangout at Ganara Artspace. The space will be open for public.
Yes, all sessions are in English. But don't worry, we will assist you when there is a need of translation from Bahasa Indonesia in discussions.
Yes, your lunch and snacks are all taken care of. We will serve halal meals and will provide a water dispenser. Please bring your own water bottle to minimize single-use cups.
conference@somiacx.com
This event is brought to you by Somia Customer Experience, an innovation and experience design consultancy.
We help companies uncover insights and transform them into actionable
and implementable product and service innovations to improve business performance.
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